5. Technical Services Officer - Mt Waverley, VIC
Duties & Responsibilities
Working from our head office and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader, you will be responsible for:
- Servicing incoming calls to our National Technical Support Line
- Providing technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wi-Fi solutions - for the national business.
- Solving technical problems and communicating with people over the phone (primarily) and face-to-face
- Offering remote technical support for our customers in-field and internal employees, across all areas of our security products
- Troubleshooting HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
- Give pre-sale consultations and post-sales advice on both IP and analogue technologies
- Setup systems in-house to simulate and troubleshoot problems in-field
- Assisting in the evaluation process for new security products
- Supporting tender bids and provide technical input for quotes
Skills, Knowledge & Abilities
- Call centre experience
- Relevant IT qualifications and knowledge - Excellent verbal and written communication skills
- Outstanding phone etiquette
- A strong interest in new technology and development
- A high level of customer service
- An enthusiasm to learn and grow with the business
- The ability to build relationships with people
- Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential
If you have the outstanding talent and skills we are looking for, send your resume through to sales@jjdigital.com.au |
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